Privacy Policy

This Privacy Policy explains how Boucle Fabric Store (the “Site” or “we”) collects, uses, and shares your personal information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit the Site, we collect specific information about your device, interactions with the Site, and the data necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site correctly for you, and to perform analytics on Site usage to improve our services.

Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to fulfill your orders, process payments, arrange for shipping, provide invoices and/or order confirmations, and communicate with you.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor, Shopify.

Customer Support Information

• Purpose of collection: to offer you customer support.
• Source of collection: collected from you.

Minors

We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@boucle-fabric.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts with you. For example:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.
• Legal obligations: We may share your information to comply with legal requests or protect our rights.

Behavioural Advertising

As mentioned above, we use your Personal Information to offer targeted advertising or marketing communications that may be of interest to you. For example:

• Google Analytics: We use Google Analytics to understand how visitors use the Site. You can learn more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Advertising Partners: We may share information about your use of the Site, purchases, and interactions with our ads with our advertising partners through cookies or similar technologies (based on your consent, depending on your location).

For more information about targeted advertising, visit the Network Advertising Initiative’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Using Personal Information

We use your Personal Information to:

• Offer products for sale
• Process payments
• Ship and fulfill your orders
• Keep you updated on products, services, and offers

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information based on the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests that do not override your fundamental rights

Retention of Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. If you wish to have your information deleted, please contact us.

Your Rights

• Access the Personal Information we hold about you
• Request corrections, updates, or erasure of your data
• Port your information to another service

To exercise these rights, please contact us at support@boucle-fabric.com.

Cookies

We use cookies to optimize your experience on our Site. Cookies store information such as your login details, browsing preferences, and shopping cart contents to improve functionality and make your browsing experience more convenient. Below are examples of cookies we use:

Cookies Necessary for the Functioning of the Store

• _ab: Used for admin access
• _secure_session_id: Used for navigation
• cart: Used in connection with the shopping cart
• secure_customer_sig: Used for customer login

Analytics and Reporting

• _s: Shopify analytics
• _shopify_s: Shopify analytics related to marketing
• _y: Shopify analytics

For more details on managing cookies, visit www.allaboutcookies.org. Please note that blocking cookies may affect your browsing experience.

Do Not Track

We do not alter our data collection and use practices when we detect a Do Not Track signal from your browser, as there is no consistent industry standard for how to respond to these signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We encourage you to review this page regularly for the latest updates.

Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please contact us by email at support@boucle-fabric.com.